Terms & Conditions

When it comes to conditions and terms, we at Vapourmate want to make it clear. First and foremost we always aim for the highest possible standard in the production of our products, in sales and in customer care, but if you want to know exactly how we do business, how the site works or you want to know any information on our policies, this is the place to start.


We believe clarity is important in customer care so here is a brief overview of some of our important terms and conditions and how they work:

-All of our terms and conditions are governed and constructed under the laws of Great Britain and any legal discussion regarding any of our policies must be dealt with through proper channels under the correct procedures dictated by British law.


-You are bound by the legal information upon entering the site and/or making a purchase.


-All information on the website is ours, others aren't allowed to copy it only 'to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Vapourmate or purchasing Vapourmate products'.


-We have an age restriction set on the site so will not sell to those younger than 18 years of age. We set this gate on the provision that only those of 18 and above have access to the credit card required to purchase products from us. Anyone below this age will not be traded with.


-It is always your choice to visit our website, we accept no responsibility for those accessing the content of their own free will.


-Any external or third-party links or material appearing on the site are put there to provide customers further valuable information regarding products or services. However we can't be held responsible for what these linked sites offer when connected as they change and update their information according to their processes and we do not govern them.


Below is the far more detailed, complicated and yes, sometimes boring, list of terms and conditions, but we do recommend that your read them all before proceeding to ensure you are fully aware of all of our policies and your rights.


For any specific questions or further information regarding anything you find on this page, please do not hesitate to contact us at this address: support@vapourmate.co.uk and we will be happy to answer any of your queries.



1.1 These Website Terms of Use ("Terms"), together with all information and documents referred to in them, govern your use of this website (the "Website"). Use includes accessing, browsing, or registering to use our Website.

1.2 Please make sure you have read these Terms carefully, especially the limitations of our liability, before using the Website.

1.3 By using this Website, you agree to and accept these Terms. You should print a copy of these Terms or save them for future reference.

1.4 We may amend these Terms from time to time. Please review them regularly to ensure you understand the terms that apply each time you use the Website. These Terms were most recently updated on 22 December 2014.

1.5 If you purchase any products ("Products") via the Website, your purchase will also be governed by our Terms and Conditions of Sale.



2.1 This Website is operated by Vapour Mate  Limited, a company registered in England and Wales under company number 08197555 with its registered office at 22 Tudor Street, London, EC4Y 0AY. ("CNC", "we", "our" or "us").

2.2 Our VAT registration number is GB177026308.

2.3 To contact us, please see our Contact Us page or email us at support@vapourmate.co.uk or write to us via post at Customer Services, Vapour Mate Ltd  Unit 48, North Mersey Business Centre Woodward Road, Knowsley Industrial Park, Liverpool, England, L33 7UY.



3.1 You agree that you will only use the Website for your own personal, non-commercial use.

3.2 We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period.

3.3 You are responsible for ensuring that you have all hardware and software necessary in order to access the Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

3.4 You agree that you will not:

(a) use the Website to in any way infringe the privacy or other rights of other users of the Website or any third party;

(b) use the Website in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person;

(c) do anything that may cause damage to the Website or our servers, systems or equipment or those of third parties, nor access or attempt to access any users' data;

(d) do anything that subjects the Website or CNC to any derogatory treatment or brings (or might bring) the Website or CNC into disrepute;

(e) misuse or do anything that disrupts all or any part of the Website, including but not limited to knowingly introducing software viruses, trojans, worms or other material that may be technologically harmful; or

(f) state, suggest or in any way give the impression that you have any commercial relationship with us, or that you are our agent or that we have endorsed any submission you may make to the Website.



4.1 All copyrights and other intellectual property rights in the artwork, graphics, text, video and audio clips, trademarks, logos and other content available on this Website (“Content”) are owned by us or used with permission.

4.2 Although you can copy any part of this Website to your own computer for your personal use, you may not copy or incorporate any of the Content available on the Website into any other work, including your own website, or use the Content in any other public or commercial manner. You may not post or redistribute any portion of our Website unless you have a license from us to do so. We retain full and complete title to all such Content, including any downloadable software or code, any images incorporated in or generated by the software, and all data accompanying it. You must not copy, modify, reproduce, upload, transmit, distribute, reverse-engineer, disassemble or otherwise convert it to another form.

4.3 You may not change any of the notices regarding copyright, trademarks or other marks that may accompany the Content. You may link to the home page of our Website, but may not use our Content in your own site. You may not deep link (i.e. link to any page other than the home page) to our Website or frame our Website on other websites without our specific written permission.

4.4 Unless otherwise specified, all trademarks used on this Website are the property of CNC or our group companies.



5.1 Any personal data that you provide to us through our Website will only be used in accordance with these Terms and our Privacy Policy. Please ensure that you have read our Privacy Policy before proceeding.

5.2 By providing your personal data to us you are consenting to its use in accordance with these Terms and our Privacy Policy.



6.1 You understand and you agree that we (including our parent, subsidiaries, affiliates, officers, directors, agents and employees) will not be liable to you in contract, tort (including negligence) or otherwise for: (i) loss of profits or goodwill; (ii) loss of data; (iii) intangible losses; or (iv) any indirect, incidental, special and consequential damages, arising out of or in connection with these Terms or your use of or inability to use the Website or your reliance on the content of this Website, even if you have advised us of the possibility of such losses.

6.2 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

6.3 Nothing in these Terms limits or excludes our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law.

6.4 This Website may refer to products or services of third parties or link to third party sites or information. We do not endorse or make any warranties or representations about those products or services and accept no responsibility for the content of websites linked on our Website. Any links to other websites are provided for your convenience only. We will not be liable for any loss or damage that may arise from your use of them. You need to make your own decision as to whether to use third party products, services and websites.

6.5 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.



We will not be liable in any way for loss, damage or expense that you incur arising directly or indirectly from any failure or delay in performing any of our obligations under these Terms caused by any circumstances beyond our control, which include but are not limited to vandalism, accident, break down or damage to machinery or equipment, fire, flood, acts of God, strike, lock-out or other industrial disputes (whether or not involving our employees) or shortage of materials or fuel at the market rates existing when the order is accepted, legislative or administrative interference.



8.1 These Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous statements and any previous terms and conditions relating to the use of the Website.

8.2 If any of these Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

8.3 If we fail to insist that you perform any of your obligations under these Terms, or if we delay or do not enforce our rights against you, this does not mean that we have waived our rights against you and does not mean that you do not have to perform your obligations.

8.4 We may assign or transfer our rights and obligations under these Terms to any company within our group, without any further consent from you. You may not assign or transfer any rights or obligations you have under these Terms to any other party without our prior written consent.

8.5 These Terms are between you and us. Except in relation to any company within our group, no other person may enforce any of these terms by virtue of the Contract (Rights of Third Parties) Act 1999.

8.6 We will send notices and other communications to you at the e-mail address you have provided to us. You must send all notices and other communications to us using one of the communication methods referred to in clause 2.3. Any notices sent by e-mail or via the Contact Us form will be deemed to have been received 24 hours after the time sent by the sender. Any notices sent by first class post will be deemed to have been received on the next working day. Any notices issued by us that appear on our Website will be deemed to have been received when you next use the Website, unless expressly stated otherwise.

8.7 We may change, modify or revise these Terms at any time. Any changes made to the Terms will apply to all orders placed on or after the date on which the changes to the Terms are uploaded on our Website. It is your responsibility to check that you have read and agree with the latest Terms on the Website.

8.8 These Terms are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.