Delivery Information

We understand that when customers order online, or over the phone they want a timely delivery of their order each and every time. We have structured our shipping to accommodate your needs by guaranteeing same-day dispatch of your goods when an order is placed before 3pm that day.

We also offer free shipping to customers when an order is upward of £25 and maintain a approximate 2 – 3 day transit time in the UK. Primarily in order to be competitive we use Royal Mail, which is a method used by a vast majority of UK Electronic Cigarette company’s, to keep shipping costs to an absolute minimum, thus passing on the saving to you, the customer. Furthermore to standard postal service, we also offer a signed for delivery option.

* If you choose Special Delivery after "3pm on Thurs", you must choose the Saturday service to ensure your order reaches you on Saturday

Any items returned to Vapourmate by your local customs office will be refunded minus any postage costs incurred by ourselves. Any items that are seized by your local customs office will be the responsibility of the customer to resolve the issue.

We use Royal Mail for all our UK deliveries. All UK orders over £20 qualifies for free delivery, and we also offer a Special Delivery option for an additional fee.

Additional charges apply to orders under £20 or international deliveries. After adding your chosen products to the shopping cart, you can easily check the shipping costs by simply selecting your country and entering your postal or zip code at the bottom of the page.

All Vapour Mate shipping prices include same-day dispatch if the order is received by 3pm Monday to Friday (excluding Bank Holidays). All other orders will be shipped on the next working day.

Here at Vapourmate, we know how important it is to get products to our customers quickly, safely and affordably. That's why we use Royal Mail for all our UK deliveries, and Vapourmate shipping prices are kept as low as possible.

If your order is to be shipped to a UK address, standard delivery is via Royal Mail first class post. The great news is that first class shipping is offered completely free of charge for all purchases over £20 in value. The postage charge is a flat rate of £2.95 for all orders below £20. 

Alternatively, you can choose Royal Mail Special Delivery. Select this option if you would like guaranteed next day delivery. Whilst first class mail will normally arrive on the following day, this is not guaranteed, so if your delivery is very urgent (a last minute birthday gift, for example) you may wish to select the Special Delivery option. Special Delivery also includes the added security of a tracking code and signed delivery.

Vapourmate also ships products to addresses across Europe. Our standard international delivery charge is £6.99. Some of our most popular international destinations are Ireland, Spain and Norway, but we also ship to many other locations such as Belgium, Estonia, Czech Republic and Sweden. Further afield, we offer shipping to Saudi Arabia, Greenland and Iceland.

Vapourmate shipping prices include same-day dispatch for all orders received before 3pm Monday to Friday, excluding UK public holidays. Orders received after 3pm, outside working hours, or on weekends or holidays, will be shipped on the next working day. All items are packed carefully to minimize the risk of damage during transit, and to ensure that your order reaches you in perfect condition.